Privacy Policy

Latest Policy Update:  25/05/18

SECTION 1 – ABOUT THIS POLICY

 

This Privacy Policy is intended to inform you of our policies and practices regarding the collection, use and disclosure of any Personal Information and Anonymous Information you submit to us through our website and your communications with us.

We hope you take the time to read this policy. It is important to check back often for updates. If we make changes we consider to be important, we will let you know by placing a notice on the relevant Service and/or contact you using other methods such as email.

 

SECTION 2 – WHAT PERSONAL DATA WE COLLECT & WHY

 

We collect information about you when you send us an email, leave comments or submit a request form but only for the purposes of carrying out our contracted service or contacting you with a reply as requested. This information may include, but is not limited to, your name, e-mail address, phone number, and any other details as might be requested from you for the purpose of registration and/or continued use of our Services.

We may also collect information from you if you request information or customer support.

 

2.1 – CONTACT FORMS

 

When you send us a contact form request, that information is used solely for the purposes of replying to your message.  The contact form software we use records your data in our website database so it can send us a notification of your correspondence.  Emails are retained on the database for a period of 12 months, after which they are deleted.

 

2.2 – ECOMMERCE & COURSES

 

When you purchase a course from us we gather some personal information about you – your name, email address, billing address and the method of payment you use as well as the amount you paid, you may also add your telephone number to make it easy for us to reach you but that is optional.  If you register an account this information is held within your account and allows you to see the history of your orders from https://iqc.ie/my-account.  We need to keep this information on file for taxation and reporting compliance and so we know that you have paid for the course you will be attending.

We require additional information about the individuals attending the course – simply their Name and Email address so we can reserve a place for them and ensure that the correct person is checked off as attending.

We do not hold any payment information or details on this website – we use the third party payment services Paypal and Stripe and both use secure offsite payment methods and we use an SSL security certificate to secure any information transmission to and from our website.

 

2.3 – NEWSLETTER SIGNUP

 

When you signup to our newsletter, we request your first name and your email address so we can send you news, updates and marketing materials that we feel are of benefit to our clients and audience.  We absolutely never share your data with any third parties and you will always be able to unsubscribe easily, using the unsubscribe link at the bottom of every newsletter email.  You can easily opt out of our Mailchimp by clicking unsubscribe in the footer of any of our emails.

We use Mailchimp as our email newsletter provider.  Mailchimp are fully GDPR compliant and committed to robust privacy policies which you can read all about on their their page About MailChimp, the EU/Swiss Privacy Shield, and the GDPR

 

2.4 – COMMENTS

When visitors leave comments on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service, to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

2.5 – MEDIA

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Nope, not the delicious chocolate chip ones but, instead, little bits of code that follow you around the web.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

Our cookies help us:

  • Make our website work as you’d expect
  • Save you having to login every time you visit the site
  • Remember your settings during and between visits
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient (ultimately helping us to offer the service we do at the price we do)

We do not use cookies to:

  • Collect any personally identifiable information (without your express permission)
  • Collect any sensitive information (without your express permission)
  • Pass data to advertising networks
  • Pass personally identifiable data to third parties
  • Pay sales commissions

You can learn more about all the cookies we use below.

 

3.1 –  GRANTING US PERMISSION TO USE COOKIES

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

3.2 – WHAT COOKIES DO WE USE

3.3.1 – WEBSITE FUNCTION COOKIES

OUR OWN COOKIES

We use cookies to make our website work including:

  • Determining if you are logged in or not
  • Remembering your search settings
  • Allowing you to add comments to our site

THIRD PARTY FUNCTIONS

Our site, like most websites, includes functionality provided by third parties. A common example is an embedded YouTube video. Our site includes the following which use cookies:

  • Paypal & Stripe
  • Google Fonts
  • YouTube Videos

Disabling these cookies will likely break the functions offered by these third parties

3.3.2 – SOCIAL WEBSITE COOKIES

So you can easily “Like” or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

Cookies are set by:  Google / Facebook / Pinterest / Twitter when you share any content to those platforms.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

3.3.3 – VISITOR STATISTICS COOKIES

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you instead of marketing spend.

We use:  Google Analytics & Facebook Pixe

3.4 – TURNING COOKIES OFF

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies.

The cookie information text on this site was derived from content provided by Attacat Internet Marketing http://www.attacat.co.uk/, a marketing agency based in Edinburgh. If you need similar information for your own website you can use their free cookie audit tool.

 

SECTION 4 – WHAT RIGHTS DO YOU HAVE OVER YOUR DATA

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

SECTION 5 – HOW WE KEEP YOUR DATA SAFE

Our website uses an SSL certificate which protects data as it is transferred from computer to computer. SSL is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers.

Our website and databases are hosted on a server in the EU with Siteground, who are fully compliant with GDPR regulations.  Our website is kept up to date, manually reviewed on a weekly basis and protected by robust security tools, to defend it against hacking, phishing or any unauthorised entry.

SECTION 6 – WHAT WE WILL DO IN CASE OF A DATA BREACH

Under General Data Protection Regulation (EU) 2016/679 if the personal data that you store about you has been compromised in any form we will report the breach to the DPC (Data Protection Officer) within 72 hours.

We have procedures in place to detect, report and investigate a personal data breach and will comply with these and review them on a regular basis.

If a data breach is likely to bring harm to you the ‘individual’ (such as identity theft or breach of confidentiality) you will also be notified.

SECTION 7 – OUR CONTACT INFORMATION

You can contact us by emailing us at info@iqc.ie or call us at +353 01 204 0646.

Our registered address is:

Irish Quality Centre
1B Woodland Office Park
Southern Cross Route
Bray, Co Wicklow

We will respond to any requests for data or information as soon as possible